Executive Summary
Visionary Technology Director with 16+ years of progressive leadership in FinTech,
Wealth Management, and Digital Transformation. Proven track record managing global
cross-functional teams of 34+, delivering mission-critical programs at scale, and
driving measurable business outcomes for leading financial institutions. Deep domain
expertise in US Retirement and Wealth Management, with a strategic command of AI/ML,
Cloud Architecture, and Enterprise Systems. Trusted C-suite advisor known for turning
technology investment into business value.
Professional Experience
Director, Wealth Technology
Mar 2023 – Present
TIAA | Pune / Mumbai, India
- Lead a global cross-functional team of 34 engineers, QA specialists, and support professionals across Dev, QA, and Production Support functions, delivering large-scale, mission-critical programs on time and within scope.
- Drive enterprise-wide digital transformation initiatives leveraging AI/ML, Microservices, API Gateways, MongoDB, Docker, CI/CD pipelines, OpenShift, and AWS Cloud platforms.
- Own program-level stakeholder management, risk identification, and mitigation strategy; define and track KPIs to ensure continuous delivery improvement.
- Orchestrated complex organizational transitions including Insurance team migration to Cognizant and the TIAA Bank entity sale/transition — managing people, process, and technology change end-to-end.
- Serve as a trusted advisor to C-level leadership on technology strategy, architecture decisions, and emerging technology adoption in the wealth management domain.
Associate Director, Digital Retirement Technology
Mar 2021 – Mar 2023
TIAA | Pune / Mumbai, India
- Scaled the team from 11 to 21 members, broadening the scope to encompass Retail, Institutional, and Retirement product lines across Dev, QA, and Support.
- Established global processes, SOPs, and governance frameworks in close partnership with US-based stakeholders to standardize delivery and reduce operational risk.
- Built and matured the technology capability of the Pune center as a high-performing delivery hub for US Retirement Technology.
Senior Associate, Retail Products Technology
Aug 2017 – Mar 2021
TIAA | Pune, India
- Spearheaded the setup and growth of a production support and enhancements team for Individual Retirement Technology retail products.
- Drove end-to-end hiring, onboarding, technical capability development, and performance management to build a world-class support function from the ground up.
Tech Lead (Contract to Hire)
May 2016 – Jul 2017
DHL | Kuala Lumpur, Malaysia
- Led production support and progressive country-wise legacy migration for the Global Rating Engine — DHL's core billing and invoice estimation platform.
- Managed business stakeholder relationships, UAT cycles, and production deployments for enhancement releases.
Senior Developer
Mar 2014 – May 2016
SWIFT & SWIFT Partner Finbus (RAMSAT) | Malaysia & Singapore
- Delivered the Bank Negara Malaysia (Central Bank) SWIFT implementation project — enabling alternate overseas payment channels for 7 major Malaysian banks.
- Led the India development team, managed onsite deployment, and provided Bank Back-Office support for interbank payment matching systems.
Analyst Programmer
Jan 2013 – Mar 2014
Accenture | Kuala Lumpur, Malaysia
- Senior Java Developer and System Designer for Telekom Malaysia's telecommunications order placement and provisioning platform.
System Analyst
Jan 2011 – Dec 2012
IBM | Pune, India
- Led system analysis and Java development for CFImage, an enterprise content management platform for invoice processing.
Consultant
Jun 2008 – Dec 2010
Capgemini | Mumbai, India
- Java Developer and system designer for the TeliaSonera Telecom Access Info application — a web services suite for address retrieval supporting product installation and provisioning.